What if I’m not happy with the work you do for me?
During your maintenance schedule, The After Party Company encourages feedback from their clients to let us know how we are doing. We can only improve on our services if we know what areas need improving. So we encourage and welcome your comments. Email: email@example.com.
Your satisfaction is very important to us. If you do have any problems with the service from our cleaners we need to hear from you within 24 hours of service in order to guarantee our work. We will send cleaners out to your home within 24 to 48 hours to re-clean the areas that were not cleaned to your satisfaction.
Broken / damage to items due to cleaning?
While we do realize that some homes have decorative items that we clean/dust, accidents do happen. If our cleaners accidentally drop and break an item in your home, we will do what we can to either fix the item, or replace it. If we are unable to replace an item we will pay for the value of the item, receipts or documentation of the value may be required prior to payment.
We are not responsible for items that are not hung and secured properly on the walls, as we do dust wall art, or items that may be placed precariously and are susceptible to falling with the slightest touch. Blinds and other items in windows can get brittle and sun damage can occur. We will not be responsible for broken vertical or horizontal blinds that may be brittle, aged and susceptible to easy breakage. If we find that your blinds are in this condition the cleaners will opt not to clean them and you will be informed either by a note or an email from us, or verbally if you are at home.
What is the job required climbing ladders or heights?
The After Party Company staff do not carry ladders. If a ladder is required to complete your cleaning, please let us know, and have it ready for the staff. Staff are not permitted to climb more than 4 feet off the ground.
How do you handle pet messes?
Dogs and Cats have a tendency to have accidents and/or get sick from time to time. Animal/Pet messes are the client’s responsibility unless requested and extra charges are applied to final invoice. Cost for this service is $20.00 per mess.
Understanding that your Pet sheds hair and may have access to all areas of your home is important. Once the cleaners have cleaned a room, vacuumed and mopped floors, we are not responsible for your pets going into that room shedding more hair or making a mess after they have cleaned and left that room. We do not touch cat litter.
How do you handle Pets?
While most of our cleaners are animal lovers, we do ask that you respect any one that may feel a little threatened by a particular animal. For example, a dog that might bark or growl and follow them around, might make the them feel uneasy or uncomfortable. If this happens we ask that those dogs be put outside, crated or in a room with a closed door until the job is completed. Also please disclose if you have pets so we do not send someone who is allergic.
What happens if I want extra services?
Extra services requested are welcomed, although please understand that we need to be notified prior to your scheduled service as to what the extra services you would like to have done. There are extra costs associated with some extra services, so please make sure you ask for the cost prior to having the work done. We also need to schedule appropriately depending on the tasks to allow our cleaners more time to complete them and get to their next jobs.
What happens if I cancel or reschedule?
We know that things happen from time to time and cancellations and changes may occur. The After Party Cleaning Company requests cancellations for a scheduled service be cancelled/rescheduled the week prior to your scheduled service. Cancellations MUST be 48 hours in advance. To cancel a Monday service, we will need to be notified on Friday at the latest. Any cancelations with less than 48 hours notice, will be charged a $50 fee. We do not guarantee that we can reschedule within the same week or week following. If service is cancelled last minute or our team members show up for a job and no one is home and no key or code to your home is provided you will be charged for a full service cleaning.
Are we in good hands with The After Party Cleaning Company?
The After Party Cleaning Company is fully licensed and insured. We also follow an extensive hiring process, background check our employees, and hire employees that have been recommended to us. The majority of our employees are moms that love to clean and are thrilled to have employment that works around school schedules.
Am I able to create a custom cleaning list?
Yes! We are able to build a custom clean based on your needs or budget.
Why are your prices higher than other companies?
While we are not the cheapest, we are not the most expensive either. Our prices tend to be on the higher side due to the quality of our staff and products. We pride ourselves on being a great employer and pay our teams a livable wage, drive time between jobs, mileage, bonuses for great work, paid sick time, earned vacation time, and Holiday bonuses. We are also fully licensed and insured. We do hire our staff as employees and pay employee taxes vs independent contractors (unlike some companies) so that we are able to train them properly and ensure that you have a great experience.
Do you give discounts for referrals?
Yes! As a small business, we LOVE referrals! We will credit your account $25 for each referral you send! If you send us 4 clients that set up regular service, we will give you a free cleaning (up to $200 service).
How Much Does Cleaning Cost?
Our estimates are blind estimates based on the average it costs to clean a home similar to yours. We can not guarantee that an estimate given by email, phone, or online will be your exact pricing. If we anticipate the charge to be more based on the condition, we will reach out to you to approve of the additional time and costs needed.
Will I Get The Same Team Each Cleaning?
Our scheduling coordinator will do her best to assign the same team each clean. Typically, we will have 3-4 people familiar with your home, so that at each visit, there is someone who is familiar with your home and your needs. One of the reasons why our staff come to work for The After Party Cleaning Company is that we are flexible with scheduling when they need time off due to kids being sick, or an event at school that they may need to attend to, as well as offering sick days and vacation time. We train each team the same, and put them through the same tests upon hiring. If your preferred cleaner or team is not available, our goal is for the result of your cleaning to be the same.
Can I Add a Tip?
Tips are always appreciated, never expected. If you would like to treat your hard working cleaning staff to a tip, leaving cash is the most convenient for all. If you would like to add a tip to your credit card transaction, you may do so by logging into your account. If we have already run your card, it will come through as a separate charge
How do your quotes and rates work?
Our website booking is for the purposes of estimates only. Ultimately, we charge for the number of hours cleaned per cleaner for each service. Your cleaning duration may come in under the estimate at the time of booking or over depending on the scope of work and state of your home/facility. Don’t worry, we will always communicate every change every step of the way!
How can I prepare for my cleaning service?
In order to provide you with the best possible service, please;
– Make your home accessible. Arrange for your service team to have access when they arrive.
– Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system.
– Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning staff require more time if your home is not ready to be cleaned.
How many housekeepers will I have on my service?
We will always send in a minimum team of two cleaners. For larger square footage homes/facilities, we will assess and increase the number on a case-by-case basis.
Will you do plant or pet care?
Due to exposed liability, we cannot care for pets, plants, or children.
How do we pay?
We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. We also accept cheques at the time of service. A service charge of $35 will be added to all NSF Cheques.
What areas do we service?
Our expert cleaners are available in Calgary(SW, SE, NE ,NW) and rural rocky view areas. However, we are expanding our team and the areas we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.
How do I book a home or commercial cleaning?
If you’re online, simply select the service you want and click the Request Now button to get personalized pricing, schedule an appointment, and receive a confirmation. Use your smartphone, computer, or tablet. Or call us at +14038165274
Do I need to be at home when you arrive for the cleaning?
That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.
Do I need to supply the vacuum or cleaning products?
We come equipped with everything we need to make your home or commercial facility sparkle.
But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
Do you use eco-friendly cleaning products?
Yes, we do! Part of our commitment as a member of the community is not to harm the environment. That’s why we use only eco-friendly products which do just as good a cleaning job as traditional chemical cleaning products. If you prefer that we use traditional chemical products, just let us know when you book.
Do you clean homes that have pets?
Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our housekeeper knows what to do while she or he is in your home. Please note that all pets must be secured for the duration of your cleaning service for safety reasons.
Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?
When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.
How long will it take to clean my home or commercial facility?
Our time on site will be based on the cleaning package you select(including the extras if selected, the scope of work, and ultimately the time spent. We bill on a per-hour policy. We always ensure and guarantee the quality of our service with the utmost time efficiency.
How do I re-schedule or cancel a booked cleaning?
We know life happens! Rescheduling or canceling is one click away. Or simply call us or email us and we’ll update your booking.
Can I set up repeat visits?
Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.